This is from an email exchange here at Sun.
I'm getting nervous about Parallels if this is what things are looking like. What are the alternatives out there? I guess it's time to find out.
Has anyone else tried to avail themselves of Parallels customer service lately?
My account on their website was messed up somehow (error messages) so I tried to call. I stayed on hold on a toll call for 15 minutes despite being told I was "first in line".
Personally, that's making me really nervous about buying any further licenses/upgrades from them.
When I contacted them regarding the fact that they hadn't sent me my upgrade licence for v3, and that I had already opened one of my vms in v3, making it impossible to go back, I got two nonsensical emails, the a pause of a month (!), after which they sent me a new licence.
For what must be a small organisation, they sure are disorganised, because I had already received the licence I was due from another part of the company.
I wasn't very impressed with QA for v3 either. I've bought Fusion.